Effective Date: March 15, 2026
Last Updated: March 15, 2026
This Shipping Policy applies to all orders placed through
Puppyle.com (the "Website") and governs the delivery terms for products shipped to the United States, Canada, Australia, and other designated countries/regions. By placing an order on our Website, you acknowledge and agree to the terms outlined below. For any questions regarding shipping, please contact our customer service team at
support@puppyle.com or +86 15261873962.
1. Order Processing & Handling Time
- All products are shipped from Mainland China. We do not maintain local warehouses in the United States, Canada, Australia, or other international destinations.
- Handling Time (Order Processing & Preparation): 2-5 business days from the date your order is confirmed and payment is received. This time frame includes product inspection, packaging, and preparation for shipment.
- Order processing may be delayed by 1-2 business days during peak seasons (e.g., holidays, sales events) or due to unforeseen circumstances (e.g., inventory shortages, customs documentation requirements). We will notify you promptly if any significant delay occurs.
- We only process and ship orders on business days (Monday to Friday, excluding Chinese public holidays).
2. Shipping Destinations & Delivery Timeframes
We currently offer shipping to the following key regions with the specified delivery timeframes (handling time + shipping time):
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Destination Country/Region
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Estimated Delivery Time
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United States (USA)
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7-20 business days (2-5 business days handling + 5-15 business days shipping)
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Canada
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7-20 business days (2-5 business days handling + 5-15 business days shipping)
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Australia
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7-20 business days (2-5 business days handling + 5-15 business days shipping)
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Other International Regions
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Contact customer service for customized shipping quotes and timeframes
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- Note: Delivery times are estimates only and do not include weekends or local public holidays in the destination country/region. Actual delivery may vary due to factors such as customs clearance efficiency, local logistics conditions, and weather events. We shall not be liable for reasonable delays beyond our control.
- For time-sensitive orders, we recommend placing your order in advance to account for potential processing and shipping delays.
3. Shipping Methods & Carriers
We partner with reputable international express carriers to ensure reliable and efficient delivery. The primary shipping methods for orders to the United States, Canada, and Australia include:
- DHL: Preferred for fast, trackable international shipping (typically 5-10 business days for major cities).
- USPS (United States Postal Service): Exclusive for U.S. destinations, offering cost-effective and widely accessible delivery (5-15 business days).
- China EMS: Reliable option for global shipping, with extensive coverage in remote areas (7-15 business days).
- Carrier selection is determined by order destination, product weight, and shipping efficiency. We reserve the right to select the most appropriate carrier for your order unless a specific carrier is requested and confirmed in advance.
4. Shipping Tracking
- Once your order is shipped, we will send a shipping confirmation email to the email address associated with your account. This email will include a unique tracking number and a link to track your package through the carrier’s official website.
- You can also track your order status by logging into your Puppyle.com account and navigating to the "Order History" section.
- Tracking information may take 1-2 business days to update after the shipping confirmation is sent, as it requires time for the carrier to scan and process the package.
5. Shipping Fees
- Shipping fees are calculated based on the destination country/region, product weight, package dimensions, and selected shipping method. The exact shipping cost will be displayed during the checkout process before you complete your payment.
- We may offer free shipping promotions from time to time for orders meeting specific criteria (e.g., minimum order value). Promotional terms will be clearly stated on the Website or in the relevant promotional materials.
- Shipping fees are non-refundable unless the order is canceled before shipment or the delay/damage is caused by our negligence or carrier error (per our Refund & Return Policy).
6. Customs & Import Duties
- International orders may be subject to import duties, taxes, and other fees imposed by the customs authorities of the destination country/region. These fees are the sole responsibility of the customer and are not included in the product price or shipping fee.
- We do not have control over these customs charges, and they vary by country/region. We recommend checking with your local customs office for information on applicable duties and tax rates before placing your order.
- Customs processing times are beyond our control and may cause additional delays. You are responsible for providing accurate and complete shipping information to facilitate smooth customs clearance.
- We will not be held liable for orders seized or delayed due to non-compliance with local customs regulations, or for refused deliveries due to unwillingness to pay import duties/taxes.
7. Shipping Restrictions & Exceptions
- We reserve the right to refuse shipping to certain countries/regions if prohibited by law or due to logistical constraints.
- Products that are oversized, overweight, or classified as hazardous materials may be subject to additional shipping fees or restrictions. We will notify you of any such restrictions before processing your order.
- In the event of a shipping address error provided by the customer (e.g., incorrect street name, missing postal code), we may charge a re-routing fee or require you to cancel the order and place a new one. We shall not be liable for lost or delayed packages due to incorrect shipping information.
8. Missing or Lost Packages
- If your package does not arrive within the estimated delivery timeframe, please first track the package using the provided tracking number. If the tracking information shows the package as delivered but you have not received it, contact the carrier directly to file a claim.
- If the package is confirmed lost by the carrier (verified by official loss documentation), please contact our customer service team within 30 days of the shipping date. We will assist you with filing a claim with the carrier and provide a solution (reshipment or refund) in accordance with our Refund & Return Policy.
9. Contact Us
For any questions, concerns, or special requests regarding shipping, please contact our customer service team through the following channels:
- Phone Number: +86 15261873962
- Company Name: Putian Chengxiang District Pabille Trading Co., Ltd.
- Address: Room 1503, Building 3, Phase 2, Jiuxi Zhengrong Mansion, Xialin Street, Chengxiang District, Putian City, Fujian Province
We will respond to your inquiry within 24 business hours and work to resolve any issues promptly.
Puppyle.com reserves the right to update or modify this Shipping Policy at any time. Revised terms will be posted on the Website with an updated "Last Updated" date, and your continued use of the Website constitutes acceptance of the revised policy.
