Effective Date: March 15, 2026
Last Updated: March 15, 2026
These Terms of Service (the "Terms") constitute a legally binding agreement between
Puppyle.com ("we", "us", "our") and you ("you", "user") regarding your access to and use of our website (
https://www.puppyle.com, the "Website")、products、services, and participation in our Google Ads campaigns (collectively, the "Services").
By accessing or using our Services, clicking "Accept" during account registration, or purchasing our products, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations (including but not limited to the General Data Protection Regulation (GDPR)、the Personal Information Protection Law of the People's Republic of China (PIPL)、and Google Ads Policies). If you do not agree to any part of these Terms, you must immediately cease using our Services.
1. Definitions
- "User": Refers to any natural person, legal entity, or other organization that accesses、uses our Services or purchases our products through the Website.
- "Products": Refers to all goods displayed and sold on the Website, including but not limited to consumer products, accessories, and related items.
- "Google Ads": Refers to the advertising services provided by Google LLC through which we promote our Website and Products, including search ads、display ads、and remarketing campaigns.
- "Content": Refers to all information、materials、text、images、videos、logos、and other data displayed on the Website or provided through the Services, including but not limited to product descriptions、user reviews、and advertising content.
2. Eligibility to Use the Services
2.1 User Qualifications
- You warrant that you are at least 16 years of age. If you are under 16 years of age, you must obtain the written consent of your parent or legal guardian before using our Services, and your parent or legal guardian must agree to these Terms on your behalf.
- You warrant that you have the legal capacity to enter into and perform these Terms (if you are an individual) or that you have been authorized by the legal entity you represent to use the Services (if you are acting on behalf of a legal entity).
- We reserve the right to verify your eligibility to use the Services and may refuse or terminate your access if you fail to meet the above requirements.
2.2 Account Registration and Management
- To use certain Services (such as placing orders、submitting reviews), you may need to register an account on the Website. You agree to provide accurate、complete、and up-to-date information during registration (including but not limited to your name、email address、phone number、and shipping address) and to update such information promptly if it changes.
- You are solely responsible for maintaining the confidentiality of your account username and password and for all activities conducted under your account. You agree to notify us immediately at support@puppyle.com or +86 15261873962 if you become aware of any unauthorized use of your account or any breach of security.
- We shall not be liable for any loss or damage arising from your failure to maintain the security of your account. You agree to accept full responsibility for all activities conducted under your account.
3. Use of the Services
3.1 Permitted Use
- You may use the Services only for legitimate purposes, including but not limited to browsing product information、placing orders、submitting genuine reviews、and inquiring about after-sales service.
- You agree to comply with all applicable laws、regulations、and these Terms when using the Services, and shall not use the Services in any way that violates Google Ads Policies or harms the interests of us、other users、or third parties.
3.2 Prohibited Conduct
You shall not engage in any of the following conduct when using the Services:
- Violating any applicable laws、regulations、or international treaties, including but not limited to laws related to data protection、intellectual property、anti-spam、and consumer protection.
- Violating Google Ads Policies, including but not limited to publishing misleading、deceptive、or false advertising content、promoting illegal products、or engaging in click fraud.
- Accessing、using、or attempting to access or use the Website or Services through unauthorized means (including but not limited to hacking、crawling、or using automated scripts or bots).
- Modifying、adapting、reverse-engineering、decompiling、or disassembling any part of the Website or Services, or attempting to derive the source code thereof.
- Uploading、posting、or transmitting any content that is illegal、obscene、violent、defamatory、infringing、or otherwise objectionable, or that contains viruses、malware、or other harmful programs.
- Interfering with or disrupting the operation of the Website or Services, or violating the security of the Website or Services (including but not limited to accessing user data without authorization).
- Impersonating any person or entity or falsely stating or implying your affiliation with any person or entity.
- Engaging in any conduct that may damage our reputation、brand image、or business interests, or that may interfere with other users' use of the Services.
We reserve the right to take action against any prohibited conduct, including but not limited to removing objectionable content、suspending or terminating your account、and pursuing legal liability.
4. Product Orders and Transactions
4.1 Order Placement and Acceptance
- When you place an order through the Website, you are making an offer to purchase the Products specified in the order at the price and terms displayed on the Website at the time of ordering.
- We reserve the right to accept or reject your order in our sole discretion. An order is deemed accepted only when we send you an order confirmation email (to the email address associated with your account) and deduct the corresponding payment from your payment method.
- We shall not be liable for any errors in order information caused by you (including but not limited to incorrect shipping address、phone number、or product selection). If you need to modify or cancel an order after placing it, please contact our customer service immediately. We will make reasonable efforts to assist you, but we cannot guarantee that modifications or cancellations will be possible if the order has already been processed or shipped.
4.2 Pricing and Payment
- All product prices displayed on the Website are in the specified currency (unless otherwise indicated) and include applicable taxes (if any). We reserve the right to change product prices at any time without prior notice, but such changes will not affect orders that have already been accepted.
- You agree to pay the full amount specified in the order (including product price、shipping fees、and taxes) using the payment methods provided on the Website (including but not limited to credit cards、Alipay、and WeChat Pay).
- You warrant that the payment information you provide is accurate、valid、and authorized. We will process your payment through secure third-party payment processors, and we shall not be liable for any loss or damage arising from unauthorized use of your payment information.
- If your payment is declined or fails for any reason, we may suspend or cancel your order without notice.
4.3 Shipping and Delivery
- We will ship the Products to the shipping address you provided during order placement in accordance with the shipping method and estimated delivery time specified on the Website. The actual delivery time may vary due to factors such as logistics conditions、customs clearance (for international shipments), and weather, and we shall not be liable for any delay in delivery caused by such factors.
- You agree to accept the delivery of the Products and to inspect the packaging and Products upon receipt. If you find any damage、loss、or discrepancy in the Products, you must notify us within 48 hours of receipt (in accordance with the provisions of our Refund & Return Policy) and provide relevant proof (such as photos、videos、and logistics records).
- For international shipments, you are responsible for complying with the import regulations and customs requirements of the destination country/region, and for paying any import duties、taxes、or other fees imposed by the destination country/region. We shall not be liable for any delay or seizure of the Products due to non-compliance with such regulations or requirements.
5. Refund and Return
The terms and conditions for refund and return of Products are governed by our Refund & Return Policy, which is incorporated into these Terms by reference. You agree to comply with the provisions of the Refund & Return Policy when requesting a refund or return. For detailed information, please refer to the Refund & Return Policy posted on the Website.
6. Intellectual Property Rights
6.1 Our Intellectual Property
- All intellectual property rights in the Website、Services、and Content (including but not limited to trademarks、copyrights、patents、trade secrets、and design rights) are owned by us or our licensors. These Terms do not grant you any right、title、or interest in or to such intellectual property rights, except for the limited license to use the Services as permitted by these Terms.
- You shall not use、copy、reproduce、distribute、modify、display、perform、or create derivative works of any part of the Website、Services、or Content without our prior written permission. This includes but is not limited to using our trademarks、logos、or product images for commercial purposes without authorization.
6.2 User-Generated Content
- If you submit user-generated content (such as product reviews、comments、or photos) through the Website, you grant us a non-exclusive、worldwide、perpetual、irrevocable、royalty-free、and fully sublicensable license to use、reproduce、distribute、modify、display、perform、and create derivative works of such content for the purpose of operating、promoting、and improving our Services (including but not limited to displaying the content on the Website、using it in Google Ads campaigns、and sharing it with our partners).
- You warrant that you own all intellectual property rights in the user-generated content you submit or have obtained all necessary licenses and consents to submit and license such content to us, and that such content does not infringe the intellectual property rights、privacy rights、or other legal rights of any third party.
- We reserve the right to review、edit、or remove any user-generated content that violates these Terms、our Privacy Policy、or applicable laws and regulations, without prior notice.
7. Google Ads Compliance
7.1 Advertising Content and Practices
- We warrant that all content used in our Google Ads campaigns (including but not limited to ad copy、images、videos、and landing page content) complies with Google Ads Policies and applicable laws and regulations. We shall not use misleading、deceptive、or false advertising content, promote illegal products, or engage in any conduct that violates Google Ads Policies.
- You agree that any interaction with our Google Ads (including but not limited to clicking on ads、visiting the Website through ad links) is subject to these Terms and Google Ads Policies. We shall not be liable for any loss or damage arising from your interaction with our Google Ads, except as required by applicable law.
7.2 Remarketing and Personalized Advertising
- We may use Google's remarketing tools to show you ads on other websites or platforms after you have visited our Website. This is done using cookies and similar tracking technologies in accordance with our Privacy Policy. You can control the use of your data for personalized advertising by adjusting your Google Ads settings、disabling cookies in your browser, or opting out through the Digital Advertising Alliance (DAA) or European Interactive Digital Advertising Alliance (EDAA) opt-out tools.
- We shall not use sensitive personal information (such as health information、financial data、or precise location data) for personalized advertising without your explicit consent, in compliance with GDPR、PIPL、and Google Ads Policies.
8. Limitation of Liability
8.1 Exclusion of Liability for Indirect Damages
To the maximum extent permitted by applicable law, we shall not be liable to you for any indirect、incidental、consequential、special、or punitive damages (including but not limited to loss of profits、loss of data、loss of business opportunities、or damage to reputation) arising from or in connection with these Terms or your use of the Services, regardless of the cause of action (whether in contract、tort、negligence、or otherwise).
8.2 Limitation of Liability for Direct Damages
To the maximum extent permitted by applicable law, our total liability to you for any direct damages arising from or in connection with these Terms or your use of the Services shall not exceed the total amount you have paid to us for the Products or Services that gave rise to the liability.
8.3 Exceptions
The above limitations of liability shall not apply to: (a) damages caused by our intentional misconduct or gross negligence; (b) damages arising from our breach of confidentiality obligations; (c) personal injury or property damage caused by our negligence; (d) any liability that cannot be excluded or limited by applicable law.
9. Indemnification
You agree to indemnify、defend、and hold harmless us、our affiliates、directors、officers、employees、and agents from and against any and all claims、losses、damages、liabilities、costs、and expenses (including but not limited to attorneys' fees) arising from or in connection with: (a) your use of the Services or violation of these Terms; (b) your breach of any warranty or representation in these Terms; (c) your user-generated content infringing the rights of any third party; (d) your interaction with our Google Ads in violation of Google Ads Policies or applicable law.
10. Term and Termination
10.1 Term
These Terms shall take effect on the date you first use the Services or accept these Terms and shall remain in effect until terminated in accordance with the provisions of this Section.
10.2 Termination by You
You may terminate these Terms at any time by ceasing to use the Services、closing your account, and notifying us in writing. Closing your account will not affect any rights or obligations that have already accrued prior to termination.
10.3 Termination by Us
We may terminate these Terms and your access to the Services at any time, with or without prior notice, if: (a) you violate any provision of these Terms、our Privacy Policy、or applicable law; (b) you engage in conduct that violates Google Ads Policies or harms our business interests; (c) you provide false、incomplete、or misleading information during registration; (d) your account is inactive for a continuous period of 12 months or more; (e) we cease to provide the Services or discontinue the operation of the Website.
10.4 Effect of Termination
Upon termination of these Terms: (a) your right to use the Services shall immediately cease; (b) you shall pay all outstanding amounts owed to us; (c) we may retain your personal information in accordance with our Privacy Policy and applicable law; (d) all provisions of these Terms that by their nature should survive termination (including but not limited to intellectual property rights、limitation of liability、indemnification、and governing law) shall remain in effect.
11. Modifications to These Terms
We reserve the right to update or modify these Terms at any time, in our sole discretion. When we make changes to these Terms, we will update the "Last Updated" date at the top of this page and post the revised Terms on the Website. We may also notify you of significant changes by sending an email to the address associated with your account、posting a prominent notice on the Website, or through other appropriate channels.
Your continued use of the Services after the revised Terms take effect constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately cease using the Services. We encourage you to review these Terms periodically to stay informed of any changes.
12. Governing Law and Dispute Resolution
12.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict of laws principles.
12.2 Dispute Resolution
Any dispute、controversy、or claim arising out of or in connection with these Terms or your use of the Services shall first be resolved through amicable negotiation between you and us. If the negotiation fails within 30 days of the date either party sends a written negotiation request, either party may submit the dispute to the people's court with jurisdiction over the place of our company (Chengxiang District, Putian City, Fujian Province) for litigation.
For users located in the European Economic Area (EEA) or other regions where applicable law requires alternative dispute resolution mechanisms, you may also submit the dispute to the relevant alternative dispute resolution body in accordance with applicable law.
13. Miscellaneous
13.1 Severability
If any provision of these Terms is deemed invalid、illegal、or unenforceable by a court of competent jurisdiction, such provision shall be deemed severable from these Terms, and the remaining provisions shall remain in full force and effect.
13.2 Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any provision of these Terms shall be effective unless it is in writing and signed by us.
13.3 Assignment
You may not assign or transfer these Terms or any of your rights or obligations hereunder, without our prior written consent. We may assign or transfer these Terms or any of our rights or obligations hereunder to any third party at any time, without your consent, in connection with a merger、acquisition、sale of assets, or other business transfer.
13.4 Entire Agreement
These Terms、our Privacy Policy、and our Refund & Return Policy constitute the entire agreement between you and us regarding your use of the Services, and supersede all prior or contemporaneous agreements、understandings、and representations (whether oral or written) between you and us relating to such subject matter.
13.5 Contact Us
If you have any questions、comments、or complaints regarding these Terms or our Services, please contact us through the following channels:
- Phone Number: +86 15261873962
- Address: Room 1503, Building 3, Phase 2, Jiuxi Zhengrong Mansion, Xialin Street, Chengxiang District, Putian City, Fujian Province
- Company Name: Putian Chengxiang District Pabille Trading Co., Ltd.
We will respond to your inquiry within 24 business hours and work with you to resolve any issues.
Puppyle.com reserves the final interpretation right of these Terms.
