Address: Room 1503, Building 3, Phase 2, Jiuxi Zhengrong Mansion, Xialin Street, Chengxiang District, Putian City, Fujian Province
Phone: +86 15261873962
Email: support@puppyle.com
Cantact us
At Puppyle, we’re here to support your athletic journey—whether you have questions about products, need help with an order, want to share feedback, or explore partnership opportunities. Below is all the information you need to reach our team quickly and easily.
📍 Our Physical Address
Headquarters Location:
Room 1503, Building 3, Phase 2, Jiuxi Zhengrongfu,
Chengxiang District, Putian City, Fujian Province, China
Note: Our office is open for in-person consultations by appointment only. If you plan to visit, please contact us in advance to schedule a meeting.
📞 Direct Contact Channels
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Channel
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Details
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Best For
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Phone Support
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Local: +86-15261873962
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Urgent inquiries, order issues, immediate assistance
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Email
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support@puppyle.com
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Detailed questions, feedback, product inquiries, partnership proposals
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Live Chat
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Available on our official website (bottom-right corner)
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Real-time shopping guidance, sizing help, order tracking
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⏰ Business Hours
We’re here for you 7 days a week, with extended hours to accommodate global time zones:
China Standard Time (CST): Monday - Sunday, 9:00 AM - 9:00 PM
For international customers: Our team adjusts to key time zones (EST, GMT, CET) during peak hours—live chat and email responses are prioritized for after-hours inquiries.
📋 What We Can Help You With
- Product details, sizing guidance, or karbor brand-specific questions
- Order tracking, shipping status, and return/exchange requests
- Puppyle Rewards program inquiries
- Gear Advisor consultation bookings
- Feedback on your shopping experience
- Partnership, wholesale, or sponsorship opportunities
🚀 Response Time Commitment
- Phone support: Instant connection during business hours
- Live chat: Average response time - Email: We reply to all inquiries within 24 business hours
- Feedback submissions: We review and follow up within 48 hours
🌍 International Support
For customers outside China, we offer localized support in English, Spanish, and German. Simply specify your preferred language in your email or live chat message, and our multilingual team will assist you.
We value every interaction and strive to make your experience with Puppyle seamless. Whether you’re a new shopper or a loyal member of our sports community, don’t hesitate to reach out—we’re here to help you succeed!